Frequent Questions & Answers

Some products require a prescription; Give us a call at 855-664-6763 and we will assist you with any questions you may have regarding the documentation you may need. 

No, we do not accept insurance, process any claims or supply any documentation for the customer to supply to their insurance company other than an invoice, tax ID 46-4645382 or NPI number 1679987564.

Subscriptions can be managed two ways.

1) You can create an account with us. When you log in to your account, you will see a "Manage Subscription" button on your account home page. From there, you can cancel, pause, or edit your subscription.

2) If you do not want to create an account, you can reach out to our customer support team to help you manage your subscription. We can help you make any changes either over the phone, or we can send you a link to your subscription where you can cancel, pause, or edit it yourself.

Yes we do. Brand new medical equipment can be very costly.  We are sensitive to this problem and have slightly used equipment, demonstration equipment, and refurbished equipment that can be much more affordable. All of this equipment goes through a stringent recertification and cleaning process.

Not as this time due to Covid.

We are able to help with any questions you may have, please contact our customer service. We also have a few blogs available to read on high rating CPAP machines, and which masks would be best for you!

Under each category, you are able to sort by the best sellers and ratings.

Orders received after 1:00 p.m. EST (Eastern Standard Time) are shipped out on the following business day excluding holidays and weekends. Orders placed on Friday after 1:00 p.m. EST are shipped out the following Monday. You will be notified of your shipping status via email. This is why it is important to provide us with an email address when checking out. Any machine purchase will require a direct signature upon delivery

Once we receive your item, we will inspect it. We will then notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer's policies.

Returned items should be sent to: No Insurance Medical Supplies ATT: Returns Department 11 Brick Ct, Staten Island, NY 10309

You will be notified of your shipping status via email. This is why it is important to provide us with an email address when checking out. 

We ship throughout the US and Canada.

To take advantage of our current promotion you must add the item to your cart and then add the coupon code during checkout. If you have any questions or complications please reach out to our customer service.

No, No Insurance Medical Supplies does not have a storefront only an online website. 

Our business hours are Monday-Friday 9:00 am- 5:00 pm EST. You can contact us through our customer service line at 855- 664-6763. You can also contact us through our email address at