Refund & Returns

Thanks for shopping at No Insurance Medical Supplies.

Please see our cancellations, returns and refunds policies outlined below.



If you need to change or cancel your order for any reason please call us immediately at 855-664-6763. 

Once the order has a tracking number, the order cannot be cancelled.

Order cannot be canceled via email, chat or ticket.




No Insurance Medical supplies will accept returns on most unopened product within 30 calendar days to return an item from the date you received it.

No Insurance Medical Supplies will not accept returns on any hygienic items.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item MUST be in the original packaging. When sent back to our facility be sure to notate the order number on the return label or on a note included in the box.

A 20% returns processing fee will be subtracted from the original cost and a refund for the difference will be issued.

Your item needs to have the receipt or proof of purchase.

No Insurance Medical supplies will accept returns on merchandise sold that have manufacturing defects.

Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We will process your refund within 5 days of receipt of return.


Returned items should be sent to:
Medical Supplies 
ATT: Returns Department
1 Ellis St 
Unit 1153
Staten Island, NY 10307


****Please note that if you are returning an item or sending a machine in for repair you must provide your order number.



Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer's policies. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.