Thanks for shopping at No Insurance Medical Supplies.
Please see our cancellations, returns and refunds policies outlined below.
CANCELLATIONS:
If you need to change or cancel your order for any reason please call us immediately at 855-664-6763.
Once the order has a tracking number, the order cannot be cancelled.
Orders cannot be canceled via email, chat or ticket.
No Insurance Medical supplies will accept returns on most unopened product within 30 calendar days from the date of purchase.
No Insurance Medical Supplies will not accept returns on any opened hygienic items.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item MUST be unopened and in the original packaging. When sending an return back to our facility be sure to notate the order number on the return label or on a note included in the box.
A 20% returns processing fee along with shipping charge will be subtracted from the original cost and a refund for the difference will be issued.
No Insurance Medical supplies will accept returns on merchandise sold with manufacturing defects within 30 days of purchase. Anything that is found to be defective outside of the 30-day return window will be treated as a RMA repair and will go to the manufacturer for repair.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
HOW TO PROCESS A RETURN
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
***Please be aware that any unit exposed to smoke will be sent back to the purchaser without being repaired or replaced as smoking near any respiratory machine voids the warranty.
Returned items should be sent to:
Medical Supplies
ATT: Returns Department
1 Ellis St
Unit 1153
Staten Island, NY 10307
****Please note that if you are returning an item or sending a machine in for repair you must provide your order number.
REPAIRS
Timeframes for repairs may vary. Due to worldwide shortages on parts, manufacturers can take 6 months to repair some units.
Repairs for units made by Pari, Veridian or Lumin are handled by the customer with the manufacturer.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
